Questions families ask
Is Novita Way really free for my family?
Yes. Families never pay us for placement guidance, no matter how much time we spend together or how many communities you tour. We are paid by the senior living community after a successful move-in, never by the family.
If communities pay you, how do I know the advice is right for us?
We recommend communities based on your loved one's care needs, budget and preferences. If a community isn't the right fit, we tell you, even if that means the search takes longer.
My parent just fell or is in the hospital. Can you help fast?
Yes. This is the situation we help with most. We can often line up tours the same or next day with communities that have openings, and we help you work with the hospital's discharge timeline.
What's the difference between assisted living, memory care and skilled nursing?
Assisted living helps with daily tasks like bathing, medications and meals. Memory care is a secured, specially staffed setting for people living with Alzheimer's or other dementia. Skilled nursing provides 24-hour nursing care, often for short-term rehab after a hospital stay or for complex medical needs.
How is senior living usually paid for?
Most families pay privately, through long-term care insurance, or a mix. Medicare generally does not pay for assisted living or memory care, but may cover a short skilled nursing stay after a qualifying hospital stay. Veterans benefits and Florida Medicaid programs can help some families. We'll walk you through what may apply, and we always suggest confirming details with the program or a qualified advisor.
Can you help with the house, car and belongings too?
Yes. Many families also need to downsize, sell or clear out a home, or sell a car, boat, furniture or valuables during a move. We coordinate trusted local help so you're not managing it all separately.
What areas do you serve?
Families with loved ones in Pinellas, Hillsborough, Pasco and Manatee counties in the Tampa Bay area of Florida.
What if the first community doesn't work out?
It happens. We'll help you understand what wasn't a fit and find a better match. Our help doesn't end on move-in day.
More answers: Medicare, rehab, VA benefits and hospital discharge →