Privacy Policy

Last updated November 11, 2026

This policy explains how Novita Way LLC ("Novita Way," "we," "us") collects and uses information on novitaway.com and when you contact us.

Information we collect

Information you give us, such as your name, phone number, email, your loved one's general location, and details you choose to share about their situation and needs. We also collect basic technical data such as browser type and pages visited.

How we use it

To respond to you, help with placement and transition services, schedule tours, coordinate services you request, and improve our website. With your permission, we share relevant details with senior living communities and service providers you choose to work with, only as needed to help you.

Text messages

If you opt in, we'll send Customer Care text messages about your request. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

We don't sell your information

We do not sell personal information.

Health information

Please share only what's needed to find a good fit. Don't send medical record numbers, Social Security numbers or insurance ID numbers through our website.

Security and retention

We use reasonable safeguards and keep information only as long as needed for the purposes above or as required by law.

Your choices

You can ask us to update or delete your information by calling (727) 632-8291 or using our contact form.

Changes

We may update this policy and will post the new date above.